Valyou Customer Charter

Valyou is guided by the principles of Telenor Group’s core values of being respectful, keeping promises, making it easy and be inspiring which define the standards of the way we do business and serve our customers.

Safe and Secure Operations

We know that security is of the utmost importance when it comes to Financial Services, both online and offline. We at Valyou are committed to protect our customers by placing strong security measures which prevent unauthorized access which could jeopa­rdize the confidentiality of our customers’ data. To meet these high standards of security protection, we work with leading and commercially proven security hardware and software products; network and application infrastructure.

Confidentiality of Customer’s Information

We understand the sensitivity that comes with our customers’ personal information. Valyou recognises and respects each customer’s right to privacy, which we consider as a fundamental element of public trust and confidence, especially when it comes to utilising financial services. We adopt responsible privacy standards which provide customers with privacy protection at all times.

Reliable and Quality Services

We want our users to know that we are consistent and trustworthy. At Valyou, we are committed in providing the highest standards of services and ensuring that all our employees are fully equipped with the necessary skills and expertise required to deliver impeccable service.

Transparent Products

We ensure in the best way possible that any disclosure, description and details that comes with our products and services offered online are fair and accurate, and shall not in any way be misleading or false.

Prompt Response to Enquiries and Complaints

We strive to maintain the highest level of services and welcome any feedback that will help identify weaknesses in our products and services, in order to improve them. For those seeking further enquiry, please contact us at support@valyou.zendesk.com.

Valyou Sdn Bhd (766531-U) is a Malaysian financial technology subsidiary of Telenor Group licensed and regulated as a money services business (MSB) and authorised to issue e-money by Bank Negara Malaysia. Send money from Malaysia to Indonesia, Nepal, Bangladesh, India, Pakistan, Philippines and Vietnam from a branch, through an international remittance agent or via mobile wallet app. Valyou mobile wallet app features also include peer-to-peer transfer, prepaid top-up, bill payment and more.