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Introduction
1.1. This agreement is between you and Merchantrade Asia Sdn Bhd (“us” or “we”), offering the service in conjunction with MoneyGram Payment Systems, Inc. (“MoneyGram”) to provide you with the MoneyGram® Money Transfer Service.
1.2. You must ensure all requested information is provided. If you do not, we may not be able to send the money. You must contact us if any information changes before the recipient receives the money.
1.3. The MoneyGram® Money Transfer Service allows you to send money to your named recipient to:
1.4. For cash transfers, the recipient can collect the money in the receive country stated in the form.
1.5. MoneyGram does not operate in all countries. Visit https://www.moneygram.com for availability.
1.6. Contact details:
Charges and Currency Exchange
2.1. You must pay the stated fee. No additional fee will be charged. Transfers are sent in Malaysian Ringgit.
2.2. Currency conversion may apply:
Restrictions on Transfers
There are limits on transfer amounts. We may refuse a transfer if it:
Cancelling and Refunding a Transfer
You do not have a right to cancel. However, we may cancel before collection. Refund requests are processed within 30 days.
Expired Transfers
Transfers not collected within 90 days are treated as expired. You may request a refund.
Identification and Pay Out (Cash Transfers)
6.1. Recipient must provide:
6.2. We are not liable if funds are released to someone with valid identification and reference number, even if fraudulent.
Cash to Account Transfers
Funds will be sent to the specified account. Recipient’s bank may apply charges.
Separate Arrangements
Service representatives may offer additional services under separate agreements.
Our Liability
9.1. We are not liable for events outside our control.
9.2. Liability is limited to the transfer amount and fees.
9.3. Service is for personal transfers only, not commercial use.
Other Terms
10.1. Transfers may be reported to authorities if required by law.
10.2. No deposit account is created.
10.3. English version prevails if there is any conflict.
Complaints
Contact us via:
Introduction
1.1. This agreement is between you and Merchantrade Asia Sdn Bhd, providing the MoneyGram® service.
1.2. This service allows you to receive a transfer sent by a sender.
1.3. You must complete all required documentation accurately.
1.4. By using the service, you accept the terms.
1.5. Valid identification is required to receive funds.
Restrictions on Service
2.1. Transfers may be cancelled before receipt.
2.2. Service availability may vary due to:
2.3. You may contact us to check transfer status.
General
3.1. We may be liable to the sender if a transfer fails.
3.2. No deposit account is created.
3.3. Service is for individuals aged 18 and above and must be used lawfully.
3.4. No third-party rights are granted.
Customer Service
You may contact us via:
Separate Arrangements
Additional services may be offered separately under different terms.
IMPORTANT INFORMATION - Fraud Warning About Your Money Transfer
Keep your money safe. If any of the below apply, DO NOT SEND the money transfer. It’s a scam and someone is trying to steal your money. If you send money, it can be paid out quickly, and you may not be able to get a refund.
Never transfer money to a stranger. Know who you are dealing with. A money transfer is like cash.
Never send money in the following situations:
Never send money without checking out the story. Reach out to that friend or family member first.
If it sounds too good to be true, it probably is.
Never give your transaction reference number to anyone other than your intended recipient.
Sellers and telemarketers can’t take money transfer payments from people in the US for goods or services.
If you’ve lost money to a scam via MoneyGram, call 1-800-817-308 or visit www.moneygram.com to file a fraud report.
Pastikan wang anda selamat. Jika terdapat mana-mana perkara di bawah, JANGAN HANTAR pindahan wang. Ia adalah penipuan dan seseorang sedang cuba mencuri wang anda. Jika anda menghantar wang, ia akan dibayar dengan cepat dan anda mungkin tidak boleh mendapatkan bayaran balik.
Jangan sekali-kali memindahkan wang kepada orang yang tidak dikenali. Ketahui dengan siapa anda berurusan.
Jangan sekali-kali menghantar wang dalam situasi berikut:
Jangan sekali-kali menghantar wang tanpa menyiasat cerita tersebut. Hubungi rakan atau ahli keluarga terlebih dahulu.
Sekiranya cerita terlalu sukar untuk dipercayai, maka itu adalah penipuan.
Jangan sekali-kali memberikan nombor rujukan transaksi kepada sesiapa selain daripada penerima yang dimaksudkan.
Jika anda telah kehilangan wang melalui penipuan MoneyGram, hubungi 1-800-817-308 atau layari www.moneygram.com untuk membuat laporan penipuan.